Privacy Policy
Last updated: 2026-05-07
Who we are
Arxlate (“we”, “us”) is an independent service that translates academic papers from arXiv and uploaded PDFs while preserving formulas and layout. We are not affiliated with arXiv.org or Cornell University. For privacy questions, contact us at support@arxlate.com.
Data we collect
- Account email — used for authentication and transactional email.
- Papers you translate — the source PDF, extracted text, and the translation are cached on our infrastructure for your account only. We do not share your translations with other users.
- Chat history— questions you ask about a paper and the model's answers are stored against your account so you can revisit them.
- Payment data — processed by Stripe. Stripe holds your card; we only see the last four digits and a customer ID.
- Usage telemetry — page views and error reports for reliability. No third-party advertising trackers.
How we use it
- To run the translation pipeline and serve you the result.
- To send transactional email (account verification, billing receipts).
- To process payments and prevent abuse / fraud.
- To debug and improve the service via aggregated, anonymised metrics.
We do not train AI models on your papers. Translations run through model providers under zero-retention contracts where available.
Third parties (sub-processors)
- Supabase — database, authentication, file storage. supabase.com/privacy
- Vercel — frontend hosting. vercel.com/legal/privacy-policy
- Stripe — billing and payment processing. stripe.com/privacy
- OpenAI — translation and chat models. openai.com/policies/privacy-policy
Your rights (GDPR / CCPA)
You can access, export, or delete your data at any time:
- Delete — go to /settingsand use “Delete account”. This permanently removes your account, papers, and chat history.
- Export — email support@arxlate.comfrom your account address and we'll send a JSON dump within 30 days.
- Access & correction — your dashboard shows everything we store; account fields are user-editable.
Retention
- Free-plan papers are deleted automatically 15 days after translation.
- Paid-plan papers are retained until you delete them.
- When you delete your account, all associated data is purged within 30 days (with a short backup retention window for disaster recovery).
Security
Data in transit is encrypted with TLS. Data at rest is encrypted by our infrastructure providers. Access to production systems is limited to a small number of operators and audited.
International transfers
Our infrastructure is primarily located in the EU and US. By using the service you consent to your data being processed in these regions. We rely on Standard Contractual Clauses where applicable.
Children
The service is not directed to children under 13 (or 16 in the EEA). We do not knowingly collect data from children.
Changes
We may update this policy. Material changes will be notified by email to the address on your account at least 14 days before they take effect.
Contact
Privacy questions, deletion or export requests: support@arxlate.com.